Another type of e-commerce involves government agencies. Many have been incredibly slow to adapt to the changing times, but they are trying to switch to e-commerce.
Many government services are online, such as taxes, health care, education, and Social Security payments. The federal government has worked hard to update its systems, but states have a long way to go.
We learned during the pandemic that state unemployment systems run on a 40-year old computer language called COBOL. It’s a similar story with states trying to get health care programs online.
There is also the B2A type of e-commerce. Examples of this type of e-commerce include government contract work, tax payments, and business registration.
You can expect that if you are dealing with the government in an e-commerce format, it can be frustrating for business and consumer users.